Privacy Policy

mejoraseguros.com

Last updated: September 17, 2026

This Privacy Policy ("Policy") explains how Mejoraseguros Inc. ("Mejora Seguros", "we", "us", "our") collects, uses, shares and protects personal information about visitors to mejoraseguros.com (the "Website"), our clients, and other individuals involved in our business. Please read it carefully.

We may update this Policy. When we do, we post the updated version here and change the "Last updated" date above.

TEXT MESSAGING (SMS/MMS) — WE DO NOT SHARE YOUR MESSAGING DATA

This commitment overrides anything else in this Policy. All categories of information described below that we may share with third parties exclude text-messaging originator opt-in data and consent; that information is not shared with any third party.

Specifically:

• Mobile numbers and messaging consent are used only to send you the messages you agreed to receive from Mejoraseguros Inc.
• They are shared only with the messaging service providers that transmit those messages on our behalf, and those providers are contractually restricted to that purpose.
• They are not provided to insurance carriers, agency partners, affiliates, data brokers, lead buyers or marketers.
• We do not buy, and do not accept, consumer mobile numbers or messaging consent from third parties, affiliates or lead vendors. Every number in our messaging programme was given to a licensed Mejora Seguros agent by the person themselves.

About the programme. If you give a licensed Mejora Seguros agent permission during a recorded call, we may text you about your policy — your application status, your effective date, your member ID card, documents we need to service your policy, and alerts about your coverage. Approximately 2–6 messages per month. Message and data rates may apply. Reply STOP at any time to cancel, or HELP for help. You can also call 1-844-507-1715 or email info@mejoraseguros.com. Full programme terms: https://mejoraseguros.com/terms-of-use

1. WHAT INFORMATION WE COLLECT

1.1. Information you give us

When you contact us, speak with one of our agents, or use our services, we may collect:

• Identification and contact information — your name, date of birth, telephone number, mobile number, email address and mailing address.
• Demographic information — such as your ZIP code, state and county.
• Medicare and insurance information — your Medicare number and Medicare status, your current plan, your eligibility for enrollment periods or assistance programmes, and the benefits you are looking for.
• Health-related information you choose to share — your doctors, pharmacy and prescriptions, where that information is needed to determine which plans cover them or whether you are eligible to enroll. You are not required to provide health information unless it is needed to determine eligibility.
• Communications — your calls with our agents (which may be recorded and monitored for quality assurance, training and compliance), the messages you send us, and the date and time of those communications.
• SMS opt-in information — your mobile number and the fact that you consented to receive text messages, including the date, time and source of that consent.

1.2. Information we collect automatically

When you visit this Website we may collect your IP address and device and browser information, and information about how you navigate the Website — pages visited, time spent, links clicked and where you arrived from.

1.3. Information from other sources

Where you have enrolled in a plan through us, we may receive information about your enrollment status from the insurance carrier or from Medicare in order to service your policy. We do not obtain mobile numbers or messaging consent from data brokers, affiliate programmes, lead-generation networks or any other outside source.

2. WHY WE USE YOUR INFORMATION

• To provide our services — to review your coverage options with you, to submit and service an enrollment application, and to answer your questions.
• To service your policy — to confirm your enrollment, obtain documents a plan requires, tell you about problems with your coverage, and help you when something goes wrong.
• To communicate with you by phone, email, mail and — where you have given separate permission — text message.
• To improve our services — to understand how the Website and our service are used, and to train and supervise our agents.
• To meet our legal and regulatory obligations, including the recordkeeping and marketing rules that apply to licensed insurance agencies and to Medicare plan enrollment.

3. WHO WE SHARE YOUR INFORMATION WITH

Subject always to the text messaging exclusion at the top of this Policy, we may share personal information with:

• The insurance carrier whose plan you choose, in order to submit and service your enrollment.
• Service providers working on our behalf — IT and cloud hosting, telephony and call recording, customer relationship management, messaging and email delivery, and mail services. They may use the information only to perform services for us.
• Regulators, law enforcement, courts and other authorised bodies, where required or permitted by law.
• A buyer or successor, if we sell or merge our business or assets, in which case your information may be among the transferred assets. Mobile numbers and messaging consent transfer only to a successor that agrees to honour this Policy, including the no-sharing commitment above.

We do not sell your personal information as that term is defined under U.S. privacy laws. Mobile information — including phone numbers, SMS opt-in and consent data — is never shared with third parties or affiliates for marketing or promotional purposes.

Third-party websites. This Website may link to sites we do not operate. We are not responsible for their content or privacy practices.

4. HOW LONG WE KEEP YOUR INFORMATION

We keep your personal information for as long as you are our client and for as long as we need it for the purposes described in this Policy, or until you ask us to delete it. We may keep it longer where required by law — including the recordkeeping periods that apply to insurance agencies and Medicare enrollment — or where we need it to protect our legal interests.

5. HOW WE PROTECT YOUR INFORMATION

We use organisational and technical measures to protect personal information against accidental or unlawful loss, destruction, alteration and disclosure, including regular backups and access controls, and we require our service providers to meet data protection standards. No method of transmission or storage is completely secure, so while we use commercially reasonable measures we cannot guarantee absolute security.

6. CHILDREN

We do not knowingly collect information from anyone under 18. Use of our services implies you are 18 or older. If we learn we have collected information from someone under 18 we delete it. If you believe we hold information about a minor, please contact us.

7. YOUR RIGHTS

Depending on where you live, you may have some or all of the following rights:

• Access — to request the personal information we hold about you and how we use and share it.
• Correction — to have inaccurate information corrected.
• Deletion — to have your personal information deleted.
• Portability — to receive a copy of your information in a portable, usable format.
• Opt out — of the sale of personal information, targeted advertising and profiling, where your state law provides it. You may opt out of text messages at any time by replying STOP.
• Non-discrimination — you will not receive worse treatment for exercising your rights.

How to exercise them. Call 1-844-507-1715, email info@mejoraseguros.com, or use the contact form on this Website. To protect your privacy we may need to verify your identity first. You may use an authorised agent, in which case we may need additional information to verify that agent.

California residents also have the right to opt out of the sale or sharing of personal information, and to request a list of the personal information we disclosed to third parties for their direct marketing purposes in the preceding 12 months, together with the identities of those third parties (a "Shine the Light" request). We do not sell personal information, and we never share mobile or SMS opt-in data with third parties for any purpose other than delivering the messages you requested.

Colorado, Connecticut, Utah and Virginia residents also have the right to opt out of targeted advertising, and the right to appeal a refusal to act on a request — by replying to our response and following the instructions in it.

8. COOKIES AND SIMILAR TECHNOLOGIES

This Website may use cookies, pixels, web beacons and similar technologies to collect information about your interactions with it, to provide a personalised experience, and to measure and analyse traffic and use. You can control cookies through your browser settings and through the cookie consent banner where available.

9. CHANGES TO THIS POLICY

We reserve the right to modify this Policy at any time in accordance with applicable law. If we do, we will post the amended Policy and update the "Last updated" date at the top.

10. HOW TO CONTACT US

Mejoraseguros Inc.
5404 Cypress Center Drive, Suite 225, Tampa, FL 33609
1-844-507-1715 · info@mejoraseguros.com

You can also review our Terms of Use, which include additional information about SMS, calls and use of this Website.